Frequently Asked Questions?

What do I do if my Railcard is lost or damaged?

If you bought your Railcard online, you are entitled to apply for one replacement in the event of loss or damage. There is an administration fee of £10 for this service.  We regret that any journeys you make whilst you are without your Railcard will have to be at full fare and any discount lost is not refundable. You will need to log in to your account and order a replacement online. You can only apply for a replacement Railcard seven or more days after the date of the original online purchase.

If you bought your Railcard at a station, you can go to any staffed station where you must give the completed "Receipt" portion of your original application form to staff – we will not be able to issue any replacements for loss if you do not have the stamped receipt. If your replacement is due to damage you will be required to surrender your old damaged Railcard.  You will have to pay a £10 administration fee.  Don’t forget that you will also need to provide new photos if you need to replace your lost or damaged Two Together Railcard Photocard at a station.  You will also need to get a new Railcard issued as well.