Frequently Asked Questions?

I no longer look like my photograph, can I have a new photo on my Two Together Railcard?

Unless your change in appearance makes it extremely difficult to identify you, we advise that you wait until your Railcard has expired, when you will be able to update your photograph during the renewal process. If, however, this is not suitable, then you can change your photograph for a £10 administration fee.

If you bought your Railcard from a station, you will need to go into a staffed station with new photographs and your original Railcard to surrender. You will then be issued with a replacement for the £10 administration fee.

If you bought your Railcard online, you will need to call our helpline to order a replacement for an administration fee of £10. You will then be required to post or email us with the new photograph. You will then be issued with a replacement for the £10 administration fee.