Frequently Asked Questions?

I wear a burka or a niquab – will have to show my face in the photograph?

All customers must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth. The rail industry apply the same rules as the DVLA and Passport Agency, so photos with a person wearing a full facial burka / niqab (a veil that covers the face) are not acceptable. The application may be declined if the photograph is not of reasonable quality to identify the person.