Frequently Asked Questions?

I haven’t been able to use my Railcard due to COVID-19, can I claim a refund or extension?

We’re sorry that we haven’t been able to provide a further update on any possible changes to Railcard conditions.

These are exceptional times and we are working together with train companies on a number of ways to assist Railcard holders. Railcards are not normally refundable as the cost of a Railcard can often be covered by the 33% saving they offer in a single journey.

Please be assured that as soon as we have any further information, we will provide an update.