Frequently Asked Questions?

Why is it taking so long to respond to my queries or social media posts?

There are some cases where the solution cannot be immediately remedied, particularly where a matter of privacy is involved and as we are answering each query individually, regrettably, this is sometimes taking longer than we or our customers would like.  We have teams working continuously to catch up with the backlog and again offer our sincere apologies to all customers for any delay and inconvenience they have suffered.