Terms & Conditions

  1. All sales are final: tickets cannot be exhanged or money refunded by The Orginal London Sightseeing Tour (TOLST), redress may only be given TOLST is specifically at fault (see Clause 8).
  2. Online tickets are booked on the understanding that the ticket confirmations despatched either by "UK Post" or "International Post" or "eVoucher" are pre-paid vouchers which must be redeemed for a valid ticket to travel on arrival in London. If you select "Collect from Venue" as a delivery method you will be issues with an e-mail confirmation which must be redeemed for a valid ticket to travel at The Original London Visitor Centre located at 17-19 Cockspur Street off Trafalgar Square.
  3. The ticket to travel is valid for use on The Original Sightseeing Tour as a hop-on hop-off ticket for 24 consecutive hours from the time and date stated on the ticket. Additionally, upgrades to 48 consecutive hours (from the time and date stated on the ticket) are usually available at the time of redemption.
  4. Pre-paid vouchers or tickets to travel obtained from an unauthorsied source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation. No travel will be permitted.
  5. A child is defined as being aged from 5-15 years inclusive. Only 1 child, under 5 years old, per adult may travel for free provided they do not occupy a seat to the exculsion of a fare-paying passenger. All children must be accompanied by an adult.
  6. The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand.
  7. The Customer must keep their ticket safe. No refunds will be made in respect of lost, destroyed or defaced tickets. Tickets are not transferable.
  8. The Original London Sightseeing Tour will make every effort to maintain a regular and frequent service, but does not guarantee to do so. The Original London Sightseeing Tour shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.
  9. Receipt of the ticket without immediate objection shall be deemed acceptance of, and agreement to the above conditions, and the company’s full Conditions of Carriage.
  10. Individual tour tickets booked online are valid for redemption up to 6 months from the date of purchase.
  11. Online attraction tickets are available through The Original London Sightseeing Tour website for: Madame Tussauds, London Dungeon, Tower of London, Sea Life Aquarium London, Ripley's Believe It or Not! and Kensington Palace. Any Fast-Track services are operated by the individual attractions.
  12. Entry into the attractions are subject to the individual venue’s own terms and conditions. The Original London Sightseeing Tour has no control over or responsibility for waiting times.
  13. Attraction eVouchers must be validated with a member of The Original Tour staff. TOLST recommended validation points are as follows: Piccadilly Circus (Coventry Steet), Victoria (Grovesnor Gardens), Tower Hill, Kensington Palace Gate, Russell Square (Woburn Place), Baker Street, Westminster Bridge, Queen’s Gallery, Charing Cross Road, Bayswater Road, Parliament Street, Aldwych and York Road, or alternatively at The Original London Visitor Centre located near Trafalgar Square. If you select “UK Post” or International Post” as a delivery method then your attraction tickets must be exchanged directly with the named attraction. If you select “Collect Tickets” as a delivery method you will be issued with an e-mail confirmation, which must be redeemed for a valid attraction ticket at The Original London Visitor Centre located at 17-19 Cockspur Street just off Trafalgar Square.
  14. When validating eVouchers the customer must always show the relevant Credit Card. However, if the ticket was purchased as a gift for someone else then TOLST will need to see identification (I.D.) to match that of the "Gift Name" given when booking online.
  15. Group rates and concessionary fares may be available directly from the attractions.
  16. Prices on TOLST website are updated daily. In the unlikely event you find the same product cheaper elsewhere prior to purchase, TOLST will match the price. Contact TOLST on telephone number +44 (0) 20 8877 1722 for further information. This offer cannot be used in conjunction with any promotions.
  17. The free river cruise ticket has no commercial value. The cruise is operated by City Cruises Ltd and is offered as strictly subject to availability.
  18. (i) Walking tours are included free with an Original Tour ticket. They can also be purchased separately from TOLST sales staff for £9.50 each. (ii) They are strictly subject to availability and no refund is available if walking tours are unable to operate.