Top tips to staying in control of your journey

13th May 2019

Discover our new technology that allows personalised travel information to come directly to you through Facebook Messenger.

We all know that feeling of being on a delayed train and not knowing what’s going on. That’s why we’re making keeping in control of your rail journey, and staying in the know, as simple as possible.

We’re trialling new technology, allowing personalised travel information to come directly to you through Facebook Messenger. Whether you’re a frequent train user or happen to be using rail travel as a one off, sign up to Alert Me by Messenger and discover the following how we’re helping you stay in control of your journey.

  1. Find out about possible disruptions on the go

    By signing up to receive notifications about any possible disruptions to your journey, we’ll make rail travel easier for you and improve your experience. So, whether you should get off at an earlier stop to make a change or just stay on the train, the answer will be coming to you right there in your pocket.
     
  2. Get instant updates

    You’ll be provided with the most up to date information about your journey without the need for scrolling through endless news feeds on Twitter. You’ll even get information covering any delays greater than 10% of the total journey time, so you’ll instantly know if your plans need adjusting.
     
  3. Experience our commitment to you

    We know that you want to feel in control of your journey by ensuring that you have access to relevant and accurate information to make informed choices. That’s why we’re investing into innovative technology as part of our commitment to change and increase your satisfaction by creating products and services that give you more choice, time and freedom.
     

Sign up to Alert Me by Messenger now and receive all the information when you need it most.

 

Here you can also update your details and report a Railcard lost/stolen.

Don't forget you must have your Railcard with you when buying tickets and travelling.

BUY NOW RENEW YOUR RAILCARD

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