Frequently Asked Questions?

Most frequently asked questions

• Can I change the name of the second cardholder on my Two Together Railcard?
  A: No, you cannot change the second named cardholder on your Two Together Railcard.  If you would like a Two Together Railcard with a different second named person, then you will need to purchase another Two Together Railcard.
  
  

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• I am the second named cardholder and want to change the first cardholder's details, how do I do this?
  A: You cannot change the name of the first cardholder. You can purchase a new Two Together Railcard as the first cardholder and you can add your preferred second cardholder.
  
  

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• My name has changed, can I get my Two Together Railcard changed?
  A:

  Yes. There is a £10 administration charge for this service.

  If you bought your Railcard at a station you will need to take your Railcard in to a staffed station along with a copy of either your Deed Poll or Wedding Certificate.

  If you bought your Railcard online, you will need to call our helpline to order a replacement for an administration fee of £10. You will then be required to post or email us a copy of either your Deed Poll or Wedding Certificate.
  
  

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• Is there a charge for changing any details on the Railcard? E.g. incorrect spelling of name/name change, etc.
  A: If you have made an error in your application you must let us know at the first available opportunity.
  
  

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• We currently have a Two Together Railcard and we have just got married – how can we update the Railcard with our new name?
  A:

  If you bought your Railcard at a station you will need to take your Railcard in to a staffed station along with a copy of your Wedding Certificate.  There is a £10 administration charge for this service.

  If you bought your Railcard online, you will need to call our helpline to order a replacement for an admin fee of £10. You will then be required to post or email us a copy of your Wedding Certificate.
  
  

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• I no longer look like my photograph, can I have a new photo on my Two Together Railcard?
  A:

  Unless your change in appearance makes it extremely difficult to identify you, we advise that you wait until your Railcard has expired, when you will be able to update your photograph during the renewal process. If, however, this is not suitable, then you can change your photograph for a £10 administration fee.

  If you bought your Railcard from a station, you will need to go into a staffed station with new photographs and your original Railcard to surrender. You will then be issued with a replacement for the £10 administration fee.

  If you bought your Railcard online, you will need to call our helpline to order a replacement for an administration fee of £10. You will then be required to post or email us with the new photograph. You will then be issued with a replacement for the £10 administration fee.
  
  

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• What happens if I want to travel somewhere different from my friend? Can I change the 2nd name and photograph?
  A: If you want to make a journey with another friend, you will need to purchase a new Two Together Railcard.
  
  

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