Frequently Asked Questions?
Most frequently asked questions
What is an acceptable image to use for my Railcard?
The image should be a good clear likeness of you. We prefer colour pictures but black and white images are acceptable:
• Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the photo (in the same way it would for a passport or driving licence)
• The background must be neutral or plain
• The photo needs to be in focus and sharp
• No hats or cartoon faces
• The file of your photo must be either a .jpg, .bmp, or a .gif and must not exceed 2Mb. with a resolution of at least 300dpi.
Can I buy a Two Together Railcard?
Yes. If you are aged 16 or over you can buy a Two Together Railcard.
Do we need to start and end our journeys together for the Two Together Railcard discount to be valid?
A: Yes, you must travel together throughout your whole journey, for both named cardholders to be eligible for the Two Together Railcard discount.
Can I use my Railcard if I buy my ticket on the train?
Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey. If this is the case you can buy your discounted ticket from on-train staff or at your destination station.
Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare.
What happens if I want to travel somewhere different from my friend? Can I change the 2nd name and photograph?
A: If you want to make a journey with another friend, you will need to purchase a new Two Together Railcard.
Where can I buy tickets with my Two Together Railcard?
A: You can buy Two Together Railcard discounted tickets at staffed station ticket offices, at ticket vending machines or online.
How many Two Together Railcards can I have?
A: There is no limit on the number of Two Together Railcards you can hold.
Do I have to be in a relationship with the other cardholder to have a Two Together Railcard?
A: No, not necessarily, it can be any other adult you want to travel with. The other adult will be named on the Railcard.
I already have a Railcard, can I also buy a Two Together Railcard?
A: Yes, if you hold any other Railcard (including another Two Together Railcard) you can still buy a Two Together Railcard.
Can I change the name of the second cardholder when I renew my Railcard?
Yes, you can.
If you are renewing your Railcard online and change the name of the second cardholder then you will be requested to provide a new photo.
If you are renewing your Railcard at the station, and changing the name of the second cardholder, then you will need to complete an application form and provide new photos for you and the second cardholder (as a new photocard will need to be issued).
Please note you cannot change the second cardholder part of the way through the year, you will need to buy a new Railcard.
Can't find an answer? Get in touch
If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address.
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.
If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list