Frequently Asked Questions?

Most frequently asked questions

  • Can we renew our Two Together Railcard?
    A: Yes.  You can renew your Two Together Railcard up to 1 month before the expiry date on the Railcard.  We will send you a reminder notice providing that we have an email address for you. (Please note that it is your responsibility to make sure that your Railcard is valid for every journey that you make with it.)


  • How do I renew my Two Together Railcard?
    A:

    You can renew your Two Together Railcard online, either login to your online account if you have one, or create a new account. 

    If you are renewing a Railcard bought at a station, please remember to declare this on your application so that you do not lose any validity if you are renewing early.


  • Can I change the name of the second cardholder when I renew my Railcard?
    A:

    Yes, you can.

    If you are renewing your Railcard online and change the name of the second cardholder then you will be requested to provide a new photo. 

    If you are renewing your Railcard at the station, and changing the name of the second cardholder, then you will need to complete an application form and provide new photos for you and the second cardholder (as a new photocard will need to be issued).

    Please note you cannot change the second cardholder part of the way through the year, you will need to buy a new Railcard.


  • When renewing my Two Together Railcard can I change my photo at the same time?
    A: Yes, you will be able to change the photo of you and your travelling companion. 


  • Can I set up auto renewal for my Two Together Railcard?
    A: You can only set up the auto renewal facility when you buy a Two Together Railcard online.


  • Will I have the facility to reduce the cost of the Railcard that I am renewing through the Auto-Renewal service using promotional codes?
    A: You can use a promotional code for your first purchase. After this you will pay the standard retail price that is chargeable for a 1-year Railcard each time your renewal takes effect. If you want to use a promotional code when your renewal is due you will need to opt out of the Auto-Renewal service ahead of the automatic renewal date and buy your Railcard using the code and your credit/debit card details.




Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day.

railcardhelp@railcards-online.co.uk

 

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 
railcardhelp@railcards-online.co.uk

0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

National Railcards
PO BOX 6616
Arbroath
DD11 9AR