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What is a digital Railcard?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there’s no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not n...

Can I laminate the paper Railcard I have bought from a station to protect it?
No. Please do not laminate your Railcard. In most instances the heat of a laminating machine will turn the surface of your Railcard black, damaging it and making it illegible. If this happens you will need to buy a replacement Railcard (for a fee of ...

How do I renew my Two Together Railcard online?
Please click ‘Renew my Railcard’ on the website homepage to log in to account. Once logged in, click ‘Renew’ under your expired or soon to expired Railcard, select 'Digital' or ‘Plastic’ under ‘Choose the type of Railcard you would like...

What do I do if my Railcard is lost or damaged?
If you bought your Railcard online, please go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active plastic Two Together Railcard, then clic...

What do I do if my Railcard is stolen?
To replace a stolen Railcard you bought online, please click ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active plastic Two Together Railcard, then click on ‘Replace ...

Can I buy a Two Together Railcard for another person?
Yes. You can buy a digital or plastic Two Together Railcard for another person as long as they are aged 16 years or over. You will need to provide two separate passport-style photo (one of yourself and one of the other named cardholder). To order ...

How long do I have to wait for my Railcard to arrive?
If you have ordered a plastic Two Together Railcard online, please allow 5 working days for delivery. If you paid for Special Delivery and placed your order before 15:45pm, your Two Together Railcard will be delivered within two days (Monday to Thur...

Why can’t I add my Railcard to another device?
You can store your digital Railcard on up to two devices at a time. If you want to add it a third, you will need to remove it from one of your existing devices through your account. Simply click ‘Manage my Railcard’ on the homepage to log i...

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Can I buy tickets at a discounted rate before my Railcard arrives?
No. You must carry your Railcard with you on any journey where you have bought discounted tickets with the Railcard. Therefore, if you buy discounted Railcard tickets before you receive your Railcard, you do this at your own risk.