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Is there a charge for changing any details on the Railcard? E.g. incorrect spelling of name/name change, etc.
If you have made an error in your application you must let us know at the first available opportunity.  

Why would the taxpayers have to pay for a Railcard refund or extension?
Due to the pandemic far fewer people have been travelling by train. This means that the government is offering additional financial backing to the rail industry so that services keep running to support the economy.

Travel times & tickets
Travel times & tickets Get 1/3 off Standard and First Class Anytime, Off-Peak and Advance fares when you travel together from 09:30am Monday to Friday*, or anytime at weekends and public holidays with your Two Together Railcard.     ...

How do I make a complaint?
In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.  We're open from 07:00pm to 22:00pm everyday of the year except for Christmas day.  You can: Email us:         r...

What happens if I don’t have reception or I am offline?
Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours. However, yo...

Warner Leisure Hotels
Find yourself in some very special places with Warner, with an additional £10 off per person!

Can one of the cardholders be a child?
No. The Two Together Railcard is for two adults (people aged 16 or over) travelling together. It gives no discount on child fares. If you are an adult travelling with a child then the Family & Friends Railcard is the Railcard you need.

FAQs
Can't find an answer?  If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us Train Companies If you have any questions concerning rail ticket prices or jou...

Tell a Friend
Tell A Friend Let your friends in on some great savings There's great value to be had travelling around Britain with a Two Together Railcard. You'll see some amazing places and save money too. So why not tell your mates they can save 1/3 on rail tr...

I wear a burka or a niqab – will have to show my face in the photograph?
All customers must provide a photograph. The photo should have been taken with nothing covering the outline of eyes, nose or mouth. The rail industry applies the same rules as the DVLA and Passport Agency, so photos with a person wearing a full facia...