Frequently Asked Questions?

I can’t find my download code

If you can’t find your download code, please check your mailbox (including your junk mail) for an email from our Railcard team. If you still can’t find the email, you will need to return to the website where you bought the Railcard, log into your account and follow the links to request a new download code.

Click here for a step by step on how to find your download code.