Frequently Asked Questions?

My download code won’t work

If your download code isn’t working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Railcard on a maximum of 2 devices, so you may need to remove your Railcard from an existing device to add it to a new one.

You will need to return to the website where you bought your Railcard, log into your account and request a new download code or manage the number of devices your Railcard is on. If the problem persists, please contact the customer services team.

Click here for a step by step on how to generate a new download code.