Frequently Asked Questions?

What is an acceptable image to use for my Railcard?

The image should be a good clear likeness of you. We prefer colour pictures but black and white images are acceptable:

        Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the photo (in the same way it would for a passport or driving licence)

        The background must be neutral or plain

        The photo needs to be in focus and sharp

        No hats or cartoon faces

        The file of your photo must be either a .jpg, .bmp, or a .gif and must not exceed 2Mb. with a resolution of at least 300dpi. We will reject photos if they are not suitable and ask you for a more suitable image.