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My Railcard has not arrived in the post, what can I do?
You will need to wait 7 working days, then go to ‘Manage my Railcard’ on the Two Together Railcard website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Two Together Rail...

How can I change my personal details if I am an online Railcard customer
Please go to "Manage my Railcard" on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your ‘Menu Profile’ and select ‘Personal Details’. You will be given the optio...

Why has my Railcard been blocked?
If we detect suspicious activity on your Railcard, it will be blocked until we have had the chance to speak to you. During this period, your Railcard will no longer be valid for travel. If your Railcard has been blocked, you will need to contac...

How can I remove my Railcard from an existing device?
Please go to ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Two Together Railcard, then click on ‘Manage Digital Devices’ and select the device you want...

My download code won’t work
If your download code isn’t working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an e...

Will I have to pay the full fare if I forget to bring my Railcard when I travel?
Yes. You must show your valid Two Together Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penal...

I have paid my friend for half of the Railcard but now we're no longer friends / can no longer travel together due to a circumstance change - can I get a part refund?
No.  Unfortunately, as you have had the Railcard for some time already, it is possible that you have used the Railcard to take journeys with your friend, and therefore have benefited from Two Together Railcard discounts.  We are unable to give you ...

What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare?
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. Ho...

I bought my Railcard from a rail station and all of the information on it has faded. What can I do?
Railcards issued at stations are printed on paper. On rare occasions, the way that the surface of the Railcard interacts with the plastic in some ticket wallets destabilises the print and makes it fade. If this has happened to your Railcard you can t...

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